Category: Feedback & Support
Estimated reading time: 2–3 min
Overview
When you need immediate assistance with Adsroid, you can contact our support team directly. This guide explains the best ways to reach us and get your issues resolved efficiently.
1. Contact Methods
Email / Ticket System
- Go to Dashboard → Support → Contact Support.
- Fill in the form with your question or issue.
- Include your account details and any relevant screenshots.
- You will receive a confirmation and a ticket number.
Live Chat (Premium Only)
- Access the AI Agent chat from the Dashboard.
- Ask questions about campaigns, features, or optimization.
- Some issues can be solved directly through AI recommendations.
Community & FAQs
- Check the Help Center articles for quick solutions.
- Engage with other users through community forums if available.
2. Best Practices for Getting Support
- Be clear and concise in your description.
- Specify which campaign, feature, or report is involved.
- Attach screenshots or error messages when possible.
- Check if the question is already answered in Help Center articles before submitting.
3. Response Times
- Premium users: typically within 24 hours.
- Free plan users: response may take 48–72 hours.
- High-priority issues (critical bugs) are escalated immediately.
💡 Pro Tip: Keeping a clear record of your issues and questions helps both you and the support team solve problems faster and more effectively.